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Service Guide

 

Sign in to request service

Sign in with your MSU NetID. If you are requesting an event, please use the drop-down categories to specify the recurrence and location.

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If you have an emergency or require immediate assistance, call 353-1760. For routine or special services, complete an online service request.

Please note that if you are calling on campus, you only need to dial the last five digits of the phone number, as bolded on our website (ex. XXX-XXXX.) Our area code, if needed, is 517.

Moving and installing office furniture

The Building Services Set-Up Crew is trained and certified in the installation of office furniture. Complete an online service request.

Air conditioning and heating

If you have an emergency or require immediate assistance, call 353-1760. For routine or special services, complete an online service request.

Hanging banners on street light poles

Banner graphics and placement are approved by Building Services - Custodial Services and Landscape Services. Customers may apply by submitting the form to Custodial Services. Banner requests are required at least three weeks prior to the desired installation date. Banners must meet the specifications outlined in the Street Light Pole Banner Guidelines.

Bus charter

Charter bus service can be arranged in person at Transportation Services or by telephone (353-5280), fax (353-4510), e-mail trans@ipf.msu.edu or mail. See Section 245 of the Manual of Business Procedures for more information.

Cabling and wiring

For service or to report problems, call Telecommunication Systems at 353-5515. Visit telecom.msu.edu or Section 280 of the Manual of Business Procedures.

Equipment installation and repair

For routine or special services, complete an online service request.

Estimates

University departments may request free preliminary cost assessment. This is a service provided by Infrastructure Planning and Facilities to aid MSU administrators in making strategic facility decisions. The assessment is a quick evaluation done without the benefit of drawings or detailed investigation. If the department chooses to proceed, a detailed estimate can be prepared after the completion of a design. To request a preliminary cost assessment, complete an online service request.

Furniture repair

For routine or special services, complete an online service request. Reupholstery requests will be forwarded to Residential and Hospitality Services' Design and Construction Management Unit.

Keys and locks

For routine or special services, complete an online service request. See Section 225 of the Manual of Business Procedures.

Lighting

To report burned-out light bulbs, call 353-1760. Lights that are located in areas too high for the custodian's ladder or that have an electrical problem will be red-tagged by the custodial staff and reported to the Building Services - Maintenance Services lighting crew. In order to access classrooms without disrupting classes and allow for better and faster service, this crew works from 10 p.m. to 8:30 a.m., Monday through Thursday.

Media inquiries

Contact Communications Manager Karen Zelt at 432-3624 or Assistant Communications Manager Will Whelton at 432-3629.

Moving and events set-up

To arrange for moving and set-up services, complete an online service request. These services include office moves and set-up for special events, including provision of chairs and tables.

Outdoor events

Outdoor events require approval by Building Services - Custodial Services. Contact Custodial Services at 355-8485 in order to use tents or light pole banners, or set up 5K runs, among other things. Forms are available on the Custodial website.

Parking gates

Report inoperable parking gates to the MSU Police Department at 355-8440. The police will contact Building Services - Maintenance Services to have them repaired.

Snow and ice removal

If there is a safety issue that requires immediate assistance, call 353-1760. Landscape Services removes snow and applies salt to roads and sidewalks up to University buildings. Building Services - Custodial Services clears building entrances, stairs, landings and handicap ramps. For routine or special services, complete an online service request.

Telephone and voice mail

For service or to report problems, call Telecommunication Systems at 353-5515 or submit a Telecommunication Systems Telecom service request. Visit telecom.msu.edu or Section 280 of the Manual of Business Procedures.

Television (including cable services)

For service or to report problems, call Telecommunication Systems at 353-5515 or submit a Telecommunication Systems Telecom service request. Visit telecom.msu.edu or Section 280 of the Manual of Business Procedures.

Two-way radios

For service or to report problems, call Telecommunication Systems at 353-5515 or submit a Telecommunication Systems Telecom service request. Visit telecom.msu.edu or Section 280 of the Manual of Business Procedures.

Unlocking buildings

Building Services - Custodial Services will lock and unlock building entrances according to the posted building hours. To arrange for a special unlocking schedule, complete an online service request. To request a permanent change to building hours, visit the Academic and Administrative Building Hours Policy.

Vehicle rentals

To reserve an MSU vehicle, call Transportation Services at 353-5280 or see Section 245 of the Manual of Business Procedures.

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