Working as a family, the Physical Plant’s Key Shop gets the job done quickly and efficiently, making the customer feel satisfied and comfortable.

Key Shop employees include: Locksmith Is Dan Barney, Roger Bates; Locksmith IIs Tony Galorneau, Sue Hurst, Doug Katt, Denny Lantzy, Pam Redburn; Crafts Workers Craig Coulter, Johanna Mckenzie, Mark Maiville, Tad Tarbell and Lindsey Yarbrough.

The Key Shop maintains more than 59,000 door locks and office furniture locks all over campus.

"Each employee in the shop is responsible for their own area of campus," explained Elevator/Electronics Skilled Trades Supervisor Matt Wright. "These responsibilities include work on safes, some automotive, cabinetry, as well as repair and replacement of locks, locksets and panic bars."

The Key Shop is also very much intertwined with the Computer Aided Design Department, within Engineering and Architectural Services. The shop forwards corrections regarding blueprint changes to the department, as well as assists with its space management and room numbering systems.

"Our responsibility is to protect the physical security of campus by keeping life and property safe behind closed, locked doors," said Lantzy. "The Key Shop's mission is to merge the needs of the customer with the security of campus."

Every door on campus has a different person behind it. Knowing that, Key Shop employees maintain a personable and professional demeanor and take great pride in making each customer feel satisfied.

Having access to most of the keys and locks on campus, Key Shop personnel must keep accurate records of everything they do. They also take pride in acting as a team, building relationships that emphasize trust and respect.

"We expect a lot out of our students," said Redburn. "Our students are held accountable for their actions. They must maintain accurate records and keep up with our code of ethics. Having accurate records is a must for property key control on campus and within the Physical Plant Division. Screening, correcting, communication and authorizing are consistent with security being our major priority."

Photo Gallery

 

Crafts Worker Mark Maiville demonstrates excellent customer service by answering questions over the phone. Crafts Worker Craig Coulter prepares to use the key duplicator. Crafts Worker Craig Coulter uses the key duplicator to make a new key. Crafts Worker Mark Maiville stamps a key before it is cut. Crafts Worker Mark Maiville inspects his work using the key cutter. Locksmith II Pam Redburn works with blueprints as a part of the record-keeping process in the Key Shop.